At Rise Collective Australia, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Scope of This Policy

This policy applies to:

• Visitors to our website (www.risecollectiveaustralia.com.au).
• Individuals and organisations engaging our services.
• Participants in our training sessions, workshops, or events.
• Individuals who contact us or subscribe to our communications.

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2. What Information We Collect

We collect personal information to provide our services effectively. This may include:

Personal Details

• Name, contact details (phone number, email, address), and organisation name.

Sensitive Information

• Cultural background or heritage (e.g., Indigenous identity) for cultural safety purposes.
• Information related to Domestic, Family, and Sexual Violence (DFSV) for service delivery.

Service-Specific Information

• Records of consultations, assessments, and workshops.
• Feedback from training sessions or events.
• Details provided in family intake forms, risk assessments, or NDIS submissions.

Technical Information

• IP addresses, browser type, and website usage statistics collected through cookies and similar technologies.

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3. How We Collect Information

We collect personal information through:

• Online forms (e.g., contact forms, intake forms).
• Direct interactions (e.g., phone calls, emails, or in-person meetings).
• Third-party referrals (with consent from the individual or organisation).
• Automatically via our website using cookies and analytics tools.

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4. Why We Collect Information

We collect and use personal information to:

• Deliver consulting, advocacy, and training services.
• Develop tailored solutions for organisations and communities.
• Conduct cultural safety audits, risk assessments, and capacity-building initiatives.
• Fulfill legal and regulatory obligations.
• Improve our website, services, and communication strategies.

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5. Disclosure of Personal Information

We may share personal information with:

• Third-party service providers (e.g., IT support, cloud storage providers).
• Partner organisations involved in collaborative projects (with your consent).
• Government agencies or legal entities as required by law.
• Consultants or subcontractors engaged by Rise Collective Australia.

We will not disclose sensitive information without explicit consent unless legally required.

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6. Data Security

We implement robust security measures to protect your personal information, including:

• Encrypted storage and transmission of sensitive data.
• Secure access controls for authorised personnel only.
• Regular data security audits and staff training.

Despite our efforts, no system is completely secure. By using our services, you acknowledge this risk.

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7. Retention and Disposal of Information

We retain personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by law. When no longer needed, information is securely destroyed or de-identified.

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8. Your Rights

You have the right to:

• Access your personal information held by us.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for certain uses of your data.
• Lodge a complaint if you believe your privacy has been breached.

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9. Cookies and Online Tracking

Our website uses cookies to:

• Enhance your browsing experience.
• Analyse website traffic and usage patterns.
• Improve functionality and personalise content.

You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our website.

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10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

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11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our operations. The latest version will always be available on our website.

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12. How to Contact Us

For questions, concerns, or to exercise your rights under this policy, please contact us at:

Email: hello@risecollectiveaustralia.com.au
Phone: 0438 730 666
Address: Darwin, NT

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13. Complaints and Dispute Resolution

If you believe your privacy has been breached, please contact us using the details above. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC).